Frequently Asked Questions
Everything you need to know about refurbished tech
About Refurbished Products
A refurbished product is a pre-owned device that has been professionally inspected, repaired if necessary, cleaned, and tested to ensure it works like new. At NEXT GREEN IT, every refurbished device undergoes our rigorous 25-point inspection process before being certified for sale.
Our refurbishment process includes:
- Complete hardware diagnostics
- Battery health testing and replacement if needed
- Screen inspection and repair
- Data wiping and fresh OS installation
- Cosmetic grading and cleaning
No, refurbished is not the same as simply "used." While both are pre-owned, refurbished devices have been professionally restored to working condition with quality guarantees. Used items are typically sold as-is without any testing or warranty. Every NEXT GREEN IT refurbished product comes with a warranty and our Quality Charter protection.
We offer three transparent condition grades:
- Excellent: Minimal to no signs of use, looks almost new
- Good: Light cosmetic wear but fully functional
- Fair: Visible cosmetic wear but works perfectly
Quality & Warranty
Every product purchased from NEXT GREEN IT comes with a free 12-month warranty covering any hardware defects or malfunctions. This warranty is provided at no extra cost and covers all functional issues. Extended warranty options are also available at checkout for additional peace of mind.
Our warranty covers: Battery issues, screen defects, charging problems, software malfunctions, hardware failures, and more.
Our professional technicians perform a comprehensive 25-point inspection on every device. This includes testing the screen, battery, cameras, buttons, ports, speakers, microphone, connectivity (Wi-Fi, Bluetooth, cellular), sensors, and overall performance. Only devices that pass all checks receive our certification and are made available for sale.
Our Strict Quality Charter is a set of standards that guarantees your satisfaction. It includes minimum performance requirements for all devices, transparent condition grading, verified refurbishers, comprehensive testing protocols, and customer protection policies. We only work with vetted, professional refurbishers who meet our high standards.
If your device arrives with any defects or doesn't work as expected, contact our customer support immediately. We'll arrange a free return and provide either a replacement or full refund. All shipping costs are covered by us if the device is defective upon arrival.
Shipping & Returns
We offer fast and reliable shipping throughout France. Standard delivery typically takes 2-5 business days. Express shipping options are available at checkout for next-day or same-day delivery in major cities. You'll receive tracking information as soon as your order ships.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The device must be in its original condition with all accessories included.
Easy returns process: Contact our support team, receive a prepaid return label, ship your device back, and get your refund within 5-7 business days after we receive it.
Yes! We offer free standard shipping on all orders over 200 TND. Orders under this amount have a small shipping fee that's calculated at checkout based on your location.
Sustainability & Impact
Every refurbished device purchased helps reduce e-waste and the carbon footprint associated with manufacturing new electronics. By choosing refurbished:
- You prevent perfectly functional devices from ending up in landfills
- You reduce the demand for new device production, which consumes raw materials and energy
- You help conserve precious metals and rare earth elements
- You reduce CO2 emissions by up to 70% compared to buying new
Impact: Choosing refurbished tech can save approximately 55kg of CO2 per smartphone and 200kg of CO2 per laptop!
Devices that don't pass our quality standards are responsibly recycled through certified e-waste partners. We ensure that all components are properly disposed of or recycled, and valuable materials are recovered for reuse. Nothing goes to landfill.
Yes! Our refurbishment process follows international environmental standards. We work with certified refurbishers who adhere to strict environmental protocols, including proper waste management, energy-efficient processes, and responsible sourcing.
Payment & Security
We accept multiple secure payment methods:
- Credit and debit cards (Visa, Mastercard)
- Bank transfer
- Cash on delivery (COD) for orders in Tunisia
- Mobile payment services
Absolutely. We take data security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Our website uses SSL encryption to protect all transactions and communications.
Yes, every device undergoes complete data wiping using industry-standard methods to ensure all previous owner data is permanently erased. We then install a fresh, clean operating system. Your device arrives ready to set up as new, with zero traces of previous data.
Still have questions?
Frequently Asked Questions
Everything you need to know about refurbished tech
About Refurbished Products
A refurbished product is a pre-owned device that has been professionally inspected, repaired if necessary, cleaned, and tested to ensure it works like new. At NEXT GREEN IT, every refurbished device undergoes our rigorous 25-point inspection process before being certified for sale.
Our refurbishment process includes:
- Complete hardware diagnostics
- Battery health testing and replacement if needed
- Screen inspection and repair
- Data wiping and fresh OS installation
- Cosmetic grading and cleaning
No, refurbished is not the same as simply "used." While both are pre-owned, refurbished devices have been professionally restored to working condition with quality guarantees. Used items are typically sold as-is without any testing or warranty. Every NEXT GREEN IT refurbished product comes with a warranty and our Quality Charter protection.
We offer three transparent condition grades:
- Excellent: Minimal to no signs of use, looks almost new
- Good: Light cosmetic wear but fully functional
- Fair: Visible cosmetic wear but works perfectly
Quality & Warranty
Every product purchased from NEXT GREEN IT comes with a free 12-month warranty covering any hardware defects or malfunctions. This warranty is provided at no extra cost and covers all functional issues. Extended warranty options are also available at checkout for additional peace of mind.
Our warranty covers: Battery issues, screen defects, charging problems, software malfunctions, hardware failures, and more.
Our professional technicians perform a comprehensive 25-point inspection on every device. This includes testing the screen, battery, cameras, buttons, ports, speakers, microphone, connectivity (Wi-Fi, Bluetooth, cellular), sensors, and overall performance. Only devices that pass all checks receive our certification and are made available for sale.
Our Strict Quality Charter is a set of standards that guarantees your satisfaction. It includes minimum performance requirements for all devices, transparent condition grading, verified refurbishers, comprehensive testing protocols, and customer protection policies. We only work with vetted, professional refurbishers who meet our high standards.
If your device arrives with any defects or doesn't work as expected, contact our customer support immediately. We'll arrange a free return and provide either a replacement or full refund. All shipping costs are covered by us if the device is defective upon arrival.
Shipping & Returns
We offer fast and reliable shipping throughout France. Standard delivery typically takes 2-5 business days. Express shipping options are available at checkout for next-day or same-day delivery in major cities. You'll receive tracking information as soon as your order ships.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The device must be in its original condition with all accessories included.
Easy returns process: Contact our support team, receive a prepaid return label, ship your device back, and get your refund within 5-7 business days after we receive it.
Yes! We offer free standard shipping on all orders over 200 TND. Orders under this amount have a small shipping fee that's calculated at checkout based on your location.
Sustainability & Impact
Every refurbished device purchased helps reduce e-waste and the carbon footprint associated with manufacturing new electronics. By choosing refurbished:
- You prevent perfectly functional devices from ending up in landfills
- You reduce the demand for new device production, which consumes raw materials and energy
- You help conserve precious metals and rare earth elements
- You reduce CO2 emissions by up to 70% compared to buying new
Impact: Choosing refurbished tech can save approximately 55kg of CO2 per smartphone and 200kg of CO2 per laptop!
Devices that don't pass our quality standards are responsibly recycled through certified e-waste partners. We ensure that all components are properly disposed of or recycled, and valuable materials are recovered for reuse. Nothing goes to landfill.
Yes! Our refurbishment process follows international environmental standards. We work with certified refurbishers who adhere to strict environmental protocols, including proper waste management, energy-efficient processes, and responsible sourcing.
Payment & Security
We accept multiple secure payment methods:
- Credit and debit cards (Visa, Mastercard)
- Bank transfer
- Cash on delivery (COD) for orders in Tunisia
- Mobile payment services
Absolutely. We take data security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Our website uses SSL encryption to protect all transactions and communications.
Yes, every device undergoes complete data wiping using industry-standard methods to ensure all previous owner data is permanently erased. We then install a fresh, clean operating system. Your device arrives ready to set up as new, with zero traces of previous data.
Still have questions?
Contact Us
We'd love to hear from you! If you have any questions, feedback, or need assistance, please feel free to reach out to us using the contact details provided. Our team is here to help and will respond as soon as possible. Thank you for getting in touch!
Phone
Office
3575 Fake Buena Vista Avenue
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